What We Are Looking For
At Yellowstone National Park Lodges, we depend on our team members to help guests find their ultimate Yellowstone experience—all while working to protect and preserve the park for future generations. No matter what your job is, you will be a proud steward of the park. You will play an essential role in providing warm and friendly hospitality to all our guests.
What You Are Looking For
- Are you interested in working, living, and being an ambassador in Yellowstone National Park?
- Are you looking to make friends with people from all over the world?
- Do you have a positive attitude and solid work ethic?
- Do you thrive in a fast-paced, exciting work environment?
- Are you seeking upward mobility and growth opportunities?
- Are you enthusiastic about Xanterra’s sustainability initiatives?
If you answered, “Yes” to these questions, a hospitality job in Yellowstone is ideal for you!
- Perform all duties towards the company goals, maximize guest service, and meet or exceed job expectations.
- Manage and give direction to a staff of Trainers in the fields of training or systems associated with their specialty of housekeeping, campgrounds, and/or front desks. Ensure consistency of training with presentation styles and content messaging, with direction from the Specialist manager.
- Focus on all tasks associated with the specialty as they pertain to the lodging department. Act as a Subject Matter Expert (SME) in the specialty. Act as a resource for field managers and assistant managers on procedures, standards, and other company-wide policies and procedures.
- Assist with, schedule, and coordinate training of all seasonal field personnel to perform job tasks utilizing presentation and on-the-job training techniques (housekeeping, campgrounds, and/or front desk).
- Assist with training Managers and Assistant Managers on job specific tasks and responsibilities, in conjunction with the Systems/Specialist Manager, Management Training Department and their respective Location Managers.
- Assist with developing new training programs as needed for all Lodging positions (housekeeping, campgrounds, and/or front desk). Maintain training plans and outlines, updating as needed as procedures may change. Ensure all personnel are properly trained.
- Develop, organize, and conduct training seminars and meetings for seasonal teams, in conjunction with other lodging staff and operations staff.
- Assist with annually updating job training manuals and aides.
- Assist with schedules and coordinating of training venues and dates for training classes. Schedule mid-season arrival training as needed.
- Help to supervise the Location Trainers, in conjunction with the Location Managers, and do training class evaluations to ensure proper presentation of materials that create engaged and active participants. Help to evaluate retention and schedule re-trainings, as needed.
- Assist in setting up and implementing procedures: such as for company sales promotions and special packages or programs, or changes in work flow.
- Review and respond to guest concerns involving the training process and procedures.
- Become certified where possible; participate in workshops and trainings.
- Stay active in the specialty community attending functions, meetings, seminars and training.
- May act as a representative on Parkwide Safety Committee, YESC (Yellowstone Environmental Steward Council) and the Chemical Review Committee.
- To accomplish special projects as assigned.
SKILLS AND KNOWLEDGE:
- Effective interpersonal skills.
- Ability to follow instructions and count accurately.
- Effective organizational skills.
- Business writing skills.
- Effective teaching skills and public speaking skills.
- Knowledge of computer programs; Excel, Word, Microsoft Outlook, PowerPoint, LMS, AS400, Opera, Cloud Suite, and Kronos
- Knowledge Company and Department policies and procedures.
- Valid driver’s license and DOT physical may be required.
- Overnight and in-park travel required.
- Lifting/carrying up to 50 pounds as needed throughout the day; lifting and carrying of supplies sporadically throughout the day.
- Making beds, bending, kneeling, stretching, and reaching as needed.
- Standing for long periods of time, frequent walking up and down stairs, as well as in outdoor areas sporadically throughout the day.
- Speaking clearly in front of large audiences for several hours.
- Sitting and typing at a computer for extended periods of time.