Health Information Management Officer at International Rescue committee(IRC) – Amman


Job Description

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.CONTEXTUAL BACKGROUND The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.
IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 3,000 staff and workers in the region, IRC is undertaking programs in Syria and the neighboring countries of Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.
Job Overview/Summary
The Health Information Management (HIM) Officer will be responsible for maintaining the data and information management systems and act as the data focal point for the health programme, as implemented directly or with partners. The HIM Officer will coordinate data and information management between the programme and also between the implementing partners, and the Information Management Team at the MEAL Unit/SMART Team.
Major Responsibilities Generic Responsibilities (80%)

  • Ensure that all program data collected include the minimum of information that is required for follow-up and conduction of the Post-Distribution/Delivery Monitoring (PDM) Assessments.  E.g. beneficiary numbers
  • Support the formulation of the M&E Matrix and plans to address indicator reporting requirements
  • Support the program and partner staff with use of the new technology systems and tools.
  • Provide training and support field enumerators and partners on data capture, analysis and use
  • Support data capture processes to ensure they are implementation according to plans and agreed standards
  • Work closely with the IM and T4P Manager and the sector IM Officers on conducting regular data reviews
  • Provide analysis of information and data to address reporting requirements
  • Assist in regular reporting for donors and internal reports as required
  • Support the draft of mobile/digital data collection surveys for the field teams and coordinate with MEAL/SMART team.
  • Maintain the program specific portion of data capture, analysis, and warehousing platforms so they are well organized and accessible
  • Systematically review datasets for deficiencies or errors based on data quality SOPs and on correcting any incompatibilities where possible
  • Develop and support in managing the IRC’s information management systems, platforms and databases for the program

Capacity Building (10%)

  • Build the capacity of program and partners’ staff in relevant technical and management competencies.

Communication (10%)

  • Support timely information sharing regarding IM challenges and needs
  • Conduct regular data review meetings with the partners
  • Coordinate closely with the MEAL/SMART team’s IM and T4P Manager to acquire all relevant and required support.

 Key Working Relationships
Position Reports to: Health CoordinatorPosition directly Supervises:  N/APosition Technically Supervised/supported by: IM and T4P Manager (MEAL/SMART Team)Key Internal Contacts: MEAL/SMART team, program staff, partner staff. Key External Contacts: All partners


Education: ·        University degree in information management and systems, computer science, data science, epidemiology, biostatistics, healthcare administration, health economics, or a related field
Work Experience:·        Minimum 2-year previous experience working with information systems management, monitoring and evaluation, database development and management; NGO experience an advantage

  • Statistics, data analysis, data-driven computation are all relevant areas of experience
  • Knowledge about the Syrian context is a great advantage
  • Experience in healthcare settings and humanitarian health activities is strongly preferred

Demonstrated Technical Skills:

  • Experience with descriptive data analysis and/or data management
  • Able to think critically about data and information, triangulating and cross-checking data when needed and with minimal guidance
  • Excellent visual design sense regarding clear and accurate presentation of data
  • Strong computer literacy with Microsoft Office (in particular, Excel)
  • Experience with Mobile Data Capture (MDC) tools and creating MDC surveys
  • Knowledge of clinical databases and clinical coding is an advantage

Demonstrated Managerial/Leadership Competencies:

  • Exceptionally good analytical and reporting skills with attention to detail
  • Excellent organisational and time management skills and ability to meet strict deadlines 
  • Good interpersonal skills and ability to work as part of a team as well as independently

Languages: ·        Fluent in Arabic and English
Standards of Professional Conduct:  The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others. Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. Attention Returning National Candidates: IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.
Working Environment The overall security situation in Jordan is relatively calm, especially in Amman. The Jordanian government is stable, and civil unrest is largely peaceful. However, Jordan’s generosity in hosting refugees from Palestine, Iraq and now Syria have created huge strains on the country’s economy and infrastructure. The IRC office is in a modern professional building.  

Job Details

Job Location
Amman, Jordan

Company Industry
Non-profit Organization

Company Type
Non-Profit Organization

Job Role
Information Technology

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 3 Max: 9

Bachelor’s degree / higher diploma


Administration And Information Systems


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