Direct Sales Executive at Starlink – Qatar

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Job Description

Purpose:We strive for excellence in all we do by continuously reassessing and improving ourprocesses, the way our shops run and, most importantly, by looking forward for the growth of the business.Context/ Background:Effective and efficient supervision helps in serving better work performance, building good human relations, creating a congenial and co-operative environment. This all helps in increasing productivity, and provide best customer service in town.ROLE ACCOUNTABILITIES:

  • Customer Service RSE/Supervisor should be ready to serve the customer needs and should greet every customer who enters in the shop with smile.
  • Product Knowledge RSE/Supervisor should know the products and services we offer in the shop to ensure we give the customer accurate information to build trust and continue to promote the product.
  • Professionalism To make sure all staff delivered the professionalism by giving a better customer service.
  • Handling complains To make sure will achieve the customer satisfaction.

Business Impact

  • Ensure to meet the set target, assure that employees are giving great service to clients and working as a team.

Costs &Profitability

  • Being pro-active in giving suggestions to lessen cost and increase the company’s profit.

Problem Solving

  • We are the one who is responsible in solving client’s dissatisfaction with the service of his/her employee. We are responsible to know employee’s side before taking any action against their employees. Let the staff understand that we should have to reach a mutual goal of a good performance and they need the Supervisor’s feedback and our aim it to meet our customer’s satisfaction.

Planning &Organizing

  • To ensure that his/her employee are doing their job well, communicate with them in a proper way, all are documented properly such as reports of stocks, promotions and all files needed by ministry are filed.

KEY RELATIONSHIPS &DECISION MAKING:Team working, Coaching/Development & Leadership

  • Articulates and encourages enthusiasm for a shared vision, mission, and/or change initiative along with guiding the performance of others, holding them accountable for their actions and sets good example for subordinates.

Communicating, negotiating & influencing

  • Communicates clearly, listens effectively; keeps others informed of necessary and factual information; deals effectively with conflict, and avoids negative gossip.

Decision Making

  • To let decide for his/her own shops, leave of employees, refund/exchange in the shops according to sales policy and Qatar Laws.

KEY PERFORMANCE INDICATORS (KPI) – (To measure and monitor the performance of the role in thecontext of the Section/Department’s activities)

  • Staff should aware and contribute the set target among his/her staff. Monitor everyday sales and push/motivate staff and make suggestions on how to increase sales.

Skills

Minimum Experience &Essential Knowledge

  • 2 years experience in sales and
  • 2-5years with a telecom operator in similar capacity
  • Experience working with Sales departments

Minimum Entry Qualifications:

  • A degree in Bachelor of Science in Business Administration, Bachelor of Science in Entrepreneurial Management and Bachelor of Science in Information Management.

SKILLS Technical (job related) & Non-technical:

  • Excellent computer and project management skills.
  • Excellent problem solving and communication skills.
  • Demonstrated ability to build and maintain client relationships.
  • Enthusiastic can-do attitude, highly self-motivated, result oriented, detail oriented and a well developed sense of drive.

Job Details

Job Location
Qatar

Company Industry
Telecommunications; Sales Outsourcing; Internet & E-commerce

Company Type
Employer (Private Sector)

Job Role
Sales

Employment Type
Unspecified

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Management

Residence Location
Qatar

Nationality
— Central Asia; — East Asia; — South Asia; — Southeast Asia; — West Asia; Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Nepal; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen

Age
Max: 35

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